Contact Us
Opening Hours
Monday - Friday
10 AM - 6 PM
Useful Information
Mansfield, Nottinghamshire, UK
+44 7902 129824
sumi.makeover20@gmail.com
Get In Touch
Have a question, need help with your booking, destination booking or want to share feedback? Send a message below and we will get back to you as soon as possible.
POLICY & TERMS
Pricing
My prices are non-negotiable this ensures I never have to compromise on the standard of my work.
Bridal Bookings
Please be honest when booking. If you’re a bride and book a standard package instead of the bridal package, your appointment will be cancelled immediately with no refund. If it becomes clear on arrival that the requested glam is bridal, you’ll be required to pay the full bridal rate before the service begins, failure to comply results in immediate cancellation.
Deposits
All services require a 50% deposit to secure your booking, you are not fully booked in until the deposit is received. When paying, please include your name as reference. Deposits must be paid within 1 hour of booking, or your appointment will be automatically cancelled.
Cancellations
If you need to cancel, please let us know at least 96 hours before your appointment. Deposits are non-refundable but can be used toward a future appointment. No-shows result in cancellation, and deposits in this case are non-refundable and cannot be transferred.
Lateness
Please arrive on time, a 5-minute grace period is given. After that, a £15 late fee applies. Arriving more than 30 minutes late results in automatic cancellation.
Premium Appointments
Bookings outside working hours (before 10am or after 6pm) are considered premium and incur an additional £25 (Studio Service) or £30 (Home Service). Sunday appointments also carry a premium: +£25 (Studio) or +£30 (Travel Service). This also applies to Christmas Eve, Christmas Day, and New Year.
(Bridal packages are exempt from these hours-based restrictions.)
Home Service & Travel
Distances beyond 8 minutes will incur an additional travel fee added to your final bill.
Other Conditions
- Photos and videos may be taken for social media — please come picture-ready.
- Additional guests are not accepted unless they are also being serviced.
- Please have your brows carved, threaded, shaved, or waxed beforehand — an additional £5 applies if brow grooming is needed on the day.
- Prices are fixed regardless of whether false lashes are used.
Rescheduling
Appointments can only be rescheduled up to 96 hours before the start time.
Frequently Asked Questions
Do I need to pay a deposit?
Yes, all bookings require a 50% deposit to secure your appointment. Your slot isn’t confirmed until the deposit is received, and it must be paid within 1 hour of booking.
What if I need to cancel?
Cancellations made at least 96 hours before your appointment allow your deposit to be used toward a future booking. Deposits are non-refundable.
What happens if I'm late?
A 5-minute grace period is given. After that, a £15 late fee applies. Arrivals more than 30 minutes late will result in automatic cancellation.
Do you offer bridal makeup?
Yes, bridal bookings must be made under the correct bridal package. Booking a standard package for bridal makeup will result in cancellation without refund.
Do you travel for home services?
Yes, both within and outside Mansfield. Travel fees apply for distances beyond 8 minutes, and outside-Mansfield bookings carry adjusted pricing.
Are there additional charges for early morning or Sunday bookings?
Yes, appointments outside standard hours (before 10am/after 6pm) or on Sundays are considered premium slots with an additional £25–£30 fee.